We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then please follow the below. Making a complaint will not affect how we handle your case.
If you are unhappy with the service that has been provided, you should raise your issues with our Complaints Manager, Mr Navdeep Singh Bhadal.
His address is Amicis Legal Services, Office F11 Deansgate, 62-70 Tettenhall Road, Wolverhampton, WV1 4TH. He can be contacted on telephone number 03301248201 and by email at nsbhadal@amicislegal.com
We will acknowledge receipt of your complaint within 2 working days of receipt of the same and will advise of a timescale as to when you can expect a full response. We aim to resolve any complaint within 1 month of receipt of the same.
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
Deansgate
62-70 Tettenhall Road
Wolverhampton
WV1 4TH
Mon-Fri, 9:00am to 5:00pm
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